Today, contactless banking transactions are not uncommon. The power of several banking reforms, the immense complexity of the market and the powerful bandwidth of mobile network operators are some of…

What are IT managed services? IT managed services reduce an operator’s foreseen problems by taking proactive measures. This is to ensure that they have sufficient time and resources to continually…

Over several decades telecom companies around the world are striving to become as customer-centric as they can be. Not just trying to sell their products; the owners are also fostering…

The focus of telecom operators have shifted from reducing cost to delivering a superior customer experience over their networks.  Providing a greater customer experience every time is vital for limiting…

Since its introduction 2001, big data has improved the health of many industries and the telecom industry is no different. The industry is witnessing a phase of stagnant growth and…

Future proved business growth with loyalty programmes A few years ago, telecom operators were generating revenue and increasing their market share by investing resources in customers and through acquisition of…

Introduction Mobile broadband has witnessed incredible growth in emerging markets. Though growth and usage patterns have seen huge variability, traffic volumes have been registering exponential growth- mainly because of the…

The convergence of broadband services, smart mobile devices and virtually unlimited content has significantly altered the telecommunication market. This has resulted in a rapidly increasing demand for internet services. Alongside,…