The global telecommunications network is constantly evolving. Competition is fierce, which requires constant system upgrades and product innovation. In this context, OSS/BSS simplifies and streamlines operations, thereby adding to toplines.…

Telecom operators generate a significant amount of data daily. This data, if properly utilized, can provide great insights into useful information crucial for running a business successfully and profitably. This…

The telecom industry is growing fast and so is technology. According to a prediction by the Telecommunications Industry Association, the wireless telecommunications network will grow to $323 billion between 2014…

The SMS Grey route is a term gaining popularity in the telecom world. But what is it? Well, the word grey is the key. Grey route SMS refers to an…

The only thing in today’s digital environment which changes quicker than technology, are the consumer expectations.  Nowadays, the customer service industry is captured by two trending terms- “omnichannel customer service”…

Loyalty Programmes, an effective marketing tool, is now being deployed widely in the mobile money industry as well. Mobile service providers across the world are coming up with innovative loyalty…

Direct Operator Billing has brought a new era in the world of consumer convenience. Not only do customers find it easy to transact, it has immense benefits for the business…

Wireless access and policy control refers to a clear set of rules defining the access levels, rights and privileges. The need for wireless security: Wireless networks are a boon to…