How (or) Does AI Simplify the CXM Game?
Penning blogs on customer experience management (CXM) can get tricky after a while. The bottom-line of each piece is simple-a sound CXM strategy can make or break a business. Here’s…
Amit Sanyal3rd May 2019
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Technologies That will Transform Telecom in the Coming Years
As you feel your way into the new year, one question dominates several boardroom conversations–what’s the next big thing in technology that will transform telecom over the medium to long…
Comviva24th April 2019
A Peek into the Future: How Telecommunications will Evolve in the Coming Years
Telecommunications, as we have known it over the decades, is now dead. Traditional services such as voice, messaging and data are increasingly getting commoditized, and subscriber acquisition costs keep rising…
Comviva24th April 2019
How Online Media Platforms Are the Best Bet in a Changing Content Landscape
Without a doubt, ensuring access to digital content is atop every enterprise’s priority list. The aim is simple-extending the reach of, monetizing and analyzing one’s content portfolio. This is, of…
Manish Jain19th March 2019
The Changing Content Consumption Patterns: Driving Innovations, Creating Opportunities
The Trends Have Shifted There’s no doubt about it - the mobile handset has taken center stage! Not just that but a customer’s usage patterns has undergone a paradigm shift!…
Manish Jain14th March 2019
Financial Inclusion in India: Crossing the Chasm
Over the last few years, India has made significant strides in terms of financial inclusion. As per the World Bank’s Global Findex Database, that is. However, there remain multiple areas…
Mohit Bhargava31st January 2019
Leveraging the Promise of 5G with Next Generation OSS/BSS Stacks
The era of 5G is (almost) upon us. While officially not due until 2020, it has already made its debut-of sorts. I allude, of course, to the 2018 Winter Olympics…
Atul Madan12th November 2018
Telecom: How to Tap into the $22 Billion Ecosystem Opportunity
The digital world is growing for telecom operators. With advanced options and the opportunity to get shares in a rapidly advancing market, operators are realizing the impact of improved operational…
Ronald Van Loon15th October 2018
Why Deploying CRM is Viable for BFSI Players
The rules of banking have, without a doubt, undergone a sea-change. For one, the space is no longer limited to incumbents alone. Non-banking or fintech players are providing stiff competition…
Bal Mukund11th September 2018
Trillions and Trillions in Digital Transformation
If you look back at the history of technology you find that what we know is not often what will be. What we forecast is likely though not often the…
Evan Kirstel11th September 2018
